Privacy Policy

Your Data Privacy & Security

Last updated: January 2025

At WISEPIM, we prioritize your privacy and data security. We store your product information with one purpose: helping you improve it. Your data stays yours—we don't own it, and none of your data is ever reused for training or any other purpose. We are fully GDPR compliant and committed to maintaining the highest standards of data protection.

Your Data, Your Control

  • You retain full ownership of all your data
  • Your data is never used for AI training or any other purpose
  • Product information is stored solely to help you improve it
  • We don't share, sell, or repurpose your data
  • Export or delete your data at any time

Information We Don't Collect

  • Customer personal data from your e-commerce platforms
  • Payment details or financial information
  • End-customer contact information

Data We Do Collect

  • Basic account information (email, name, company)
  • Product data and metadata you explicitly upload
  • Order data only if you opt-in to performance insights (stored securely)
  • Platform usage statistics to improve our service
  • Technical information needed for functionality

GDPR Compliance

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ('right to be forgotten')
  • Right to data portability
  • Right to object to data processing
  • Transparent data processing practices

Data Protection

  • Data encrypted in transit and at rest
  • Regular security audits and penetration testing
  • Strict access controls and authentication
  • EU-based data centers for European customers
  • Data processing agreements available

AI & Industry Data

Our AI features are powered by proprietary datasets—not your data. We maintain and regularly update our industry datasets from over 400 sources, including partner data that is difficult to obtain elsewhere. Your product and order data is never used for training our models.

Data Processing Location

For our EU customers, all data is processed and stored within the European Union in compliance with GDPR requirements. We maintain strict data sovereignty and ensure that your data remains within your specified geographical region.

Contact Our DPO

For any privacy-related questions or to exercise your GDPR rights, please contact us at:

info@wisepim.com

This privacy policy is regularly reviewed and updated to ensure continued compliance with data protection regulations.