Question 1

Are there any hidden fees or surprises?

Accepted Answer

None. We believe in straightforward pricing. Your tier price includes: all features, all integrations, unlimited users, and unlimited imports/exports. The only variables are your product count and number of languages. AI enrichments have a generous monthly limit of 3x your product count,more than enough for most workflows. If you need more, just reach out.

Question 2

What are the AI enrichment limits?

Accepted Answer

Each month you get AI enrichments equal to 3x your product count. So if you have 1,000 products, you get 3,000 enrichments per month. This resets monthly and is designed to be more than enough for regular use,most customers use less than half. If you're doing a one-time bulk enrichment or have unusual needs, contact us and we'll work something out.

Question 3

How does tier-based pricing work?

Accepted Answer

Simple: find the tier that fits your product count, and that's your price. Each tier includes 3 languages. The more products you manage, the lower your per-product cost becomes. For example, at 500 products you pay €0.60/product, but at 10,000 products it drops to €0.07/product. You're essentially rewarded for growing with us.

Question 4

Why do extra languages cost more at higher tiers?

Accepted Answer

Fair question! Each language you add means AI processing for your entire catalog in that language. With 500 products, that's manageable. With 30,000 products, it's significantly more compute power. The per-language pricing reflects this real cost. That said, 3 languages are always included, and most customers find that covers their primary markets.

Question 5

Can I cancel anytime? Any contracts?

Accepted Answer

No contracts, no commitments. Monthly plans can be cancelled anytime,you'll keep access until the end of your billing period. Annual plans can also be cancelled anytime, but since you've prepaid, you'll keep access for the full year. We don't do sneaky auto-renewals either; we'll remind you before renewal.

Question 6

What's your refund policy?

Accepted Answer

For monthly plans: no refunds, but you can cancel anytime and won't be charged again. For annual plans: if you're unhappy within the first 30 days, we'll refund you in full, no questions asked. After 30 days, you can cancel but won't receive a partial refund,you'll keep access for the remainder of your year.

Question 7

What happens when I outgrow my tier?

Accepted Answer

We'll notify you when you're approaching your tier limit,no surprise charges. You decide when to upgrade. If you go slightly over temporarily (say, during a product import), we won't immediately lock you out or charge extra. We'll give you time to clean up or upgrade. We're not here to nickel-and-dime you.

Question 8

Can I downgrade if my catalog shrinks?

Accepted Answer

Yes. If you remove products or languages, your price adjusts at the next billing cycle. We won't hold you hostage to a higher tier you no longer need. Just note that if you downgrade mid-cycle, the new pricing kicks in at renewal.

Question 9

What's the catch with the Free tier?

Accepted Answer

No catch. The Free tier is genuinely free forever,up to 100 products, 3 languages, 50 AI enrichments per month. You get the full platform, all features, all integrations. We offer it because we believe once you experience WISEPIM, you'll want to grow with us. No credit card required, no trial that expires.

Question 10

What happens to my data if I cancel?

Accepted Answer

Your data remains yours. Before your access ends, you can export everything,products, images, all of it. After cancellation, we keep your data for 30 days in case you change your mind, then permanently delete it. We'll never hold your data hostage or charge for exports.

Question 11

Do you use my data to train AI?

Accepted Answer

Absolutely not. Your product data is yours alone. We don't use it for AI training, we don't share it with third parties, and we don't analyze it for our own purposes. We're GDPR compliant and take data privacy seriously. Your competitive advantage stays your competitive advantage.

Question 12

How many products can WISEPIM actually handle?

Accepted Answer

More than you'll likely need. Our average customer manages around 26,000 products, but we have enterprise customers processing over 20 million products without breaking a sweat. The platform is built for scale,whether you have 100 products or 10 million, performance stays snappy. If you're worried about hitting limits, don't be.

Question 13

When does Enterprise pricing make sense?

Accepted Answer

Enterprise is for teams with 50,000+ products or specific needs: custom integrations, dedicated account manager, SLA guarantees, SSO, or specialized security requirements. If you're at scale and need white-glove service, let's talk. We'll build a custom package that makes sense for your business.

Question 14

Is annual billing worth it?

Accepted Answer

If you're committed to using WISEPIM, annual billing saves you roughly 25%,that's 3 months free. For Growth tier, that's €1,800 saved per year. The tradeoff is less flexibility if your needs change dramatically. Our suggestion: start monthly, and once you're confident WISEPIM is right for you, switch to annual.

Tier	Jaarlijks (per mnd)	Maandelijks	Per Product	Per Extra Taal
Free Tot 100 producten Je bent hier	$0	$0	Gratis	—
Starter Tot 1,000 producten	$359/mo	$479/mo	$0.36	$59
Starter Plus Tot 2,500 producten	$479/mo	$635/mo	$0.19	$59
Growth Tot 5,000 producten	$599/mo	$779/mo	$0.12	$71
Growth Plus Tot 7,500 producten	$719/mo	$935/mo	$0.10	$83
Business Tot 10,000 producten	$839/mo	$1079/mo	$0.08	$95
Business Plus Tot 15,000 producten	$1019/mo	$1319/mo	$0.07	$119
Scale Tot 20,000 producten	$1199/mo	$1559/mo	$0.06	$143
Scale Plus Tot 30,000 producten	$1379/mo	$1799/mo	$0.05	$179
Pro Tot 40,000 producten	$1559/mo	$2039/mo	$0.04	$215
Pro Plus Tot 50,000 producten	$1799/mo	$2339/mo	$0.04	$239
Enterprise 50.000+ producten	Op maat	—	Beste waarde	$335+

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Zijn er verborgen kosten of verrassingen?

Wat zijn de AI-verrijkingslimieten?

Wat zijn de AI-verrijkingslimieten?

Hoe werkt tier-gebaseerde prijsstelling?

Hoe werkt tier-gebaseerde prijsstelling?

Waarom kosten extra talen meer bij hogere tiers?

Waarom kosten extra talen meer bij hogere tiers?

Kan ik op elk moment opzeggen? Contracten?

Kan ik op elk moment opzeggen? Contracten?

Wat is jullie restitutiebeleid?

Wat is jullie restitutiebeleid?

Wat gebeurt er als ik mijn tier ontgroei?

Wat gebeurt er als ik mijn tier ontgroei?

Kan ik downgraden als mijn catalogus krimpt?

Kan ik downgraden als mijn catalogus krimpt?

Wat is het addertje bij de Gratis tier?

Wat is het addertje bij de Gratis tier?

Wat gebeurt er met mijn data als ik opzeg?

Wat gebeurt er met mijn data als ik opzeg?

Gebruiken jullie mijn data om AI te trainen?

Gebruiken jullie mijn data om AI te trainen?

Hoeveel producten kan WISEPIM aan?

Hoeveel producten kan WISEPIM aan?

Wanneer is Enterprise-pricing logisch?

Wanneer is Enterprise-pricing logisch?

Is jaarlijkse facturering het waard?

Is jaarlijkse facturering het waard?

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