Internal search analytics

Site search analytics that turns search gaps into catalog fixes

Your shoppers tell you exactly what they want every time they use your search bar. WISEPIM captures those signals, queries, zero results, click-through and conversion, and turns them into a prioritised list of catalog improvements.

Per query
CTR & conversion scored
Live
Zero-result tracking
Why it matters

Why your search bar is your most honest customer feedback channel

When a shopper types a query into your search bar, they are telling you in plain language exactly what they want to buy. A zero-result page is not just a dead end, it is a direct signal that either a product does not exist in your catalog or that it exists but is described so poorly that search cannot find it.

WISEPIM collects your on-site search events and surfaces the patterns that matter: which queries drive sales, which return no results and which see high click-through but low conversion, meaning shoppers find the product but something in the listing stops them from buying.

Because site search analytics sits next to your product content scores, every zero-result query or low-conversion term links directly to the catalog gap or the weak listing that is causing it, so you can act on the insight in the same session.

How it works

How to use site search analytics in WISEPIM

From raw search events to a catalog fix list in four steps.

1

Connect your search data

Link your GA4 property or on-site search integration. WISEPIM imports search queries, click-through events and conversions automatically.

2

Identify zero-result queries

Filter the query list to show only searches that returned no results. Each one is a gap in your catalog or your synonym dictionary.

3

Check CTR and search-to-conversion rate

Find queries with high volume but low conversion, these are products shoppers find but do not buy, signalling a content or pricing issue.

4

Fix the catalog and measure impact

Add missing products, enrich descriptions to match search intent, update synonyms and track whether conversion improves on the next comparison period.

What you'll learn

Questions this report answers

Let your shoppers' own words guide your next catalog improvement.

What are shoppers searching for most on my site right now?

Which search queries return zero results and what catalog gaps do they reveal?

Which queries have strong click-through but poor conversion?

What is my overall search-to-conversion rate and how is it trending?

Which search terms should I add as product synonyms or new tags?

How does my internal search experience compare across different periods?

The payoff

Turn shopper intent into a better search experience

Every zero-result query is a revenue opportunity waiting to be captured.

Capture

Lost search intent

Convert zero-result searches into catalog additions and synonym rules that rescue the sale.

Higher

Search conversion

Fix the listings that searchers find but do not buy by enriching content to match their intent.

Smarter

Catalog roadmap

Use real search demand to prioritise which products to add, improve or rename next.

FAQs

Read the analytics docs

Step-by-step guides, best practices and worked examples for every WISEPIM report.

Step-by-step guidesBest practicesFull reference
Read the Docs

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