WISECHAT
Your storefront answers product questions WISECHAT reads your live catalog
An assistant on your storefront that answers product questions out of your live WISEPIM catalog, with prices, stock and a link to the item.
- One script tag
- 4 conversation tones
- Answers in the visitor's language
Key features
It reads the record, not the page
Attributes, variants, prices and stock come from your product data, so an answer is never a guess at what your HTML meant.
You decide what it can see
Categories, pricing, stock, attributes and Knowledge Library entries are toggled per widget, and unpublished products stay hidden.
It sounds like your shop
Name, logo, colour, tone and response language are set in a four-step wizard, not in a support ticket.
Why not a scraper
It reads your records, not your HTML
A scraper sees the page. WISECHAT queries the same structured catalog your channels already export from.
Structured data, not scraped pages
Attributes, variants, prices and stock come from the product record, so a price change is right the moment you save it.
Result: no answer built from a stale copy of your HTML.
Your rules, not a system prompt
Tone, banned words and audience come from the same Knowledge Library that governs your product copy.
Result: one voice across the page and the chat.
Answers that link to the product
Replies carry the product itself, with its image, price and stock, so a question can end on a product page.
Result: a shopper lands on the item instead of back in the search box.
What shoppers ask
Three questions a search box cannot handle
Every answer is built from your catalog, so it names real products at the prices you are actually charging.
Finding a product
Shopper asks
“I need running shoes under €120 in size 43 with good arch support”
WISECHAT does
Filters your catalog by price, by the size that is actually in stock and by the attributes you maintain, then answers with the products that match.
Comparing two
Shopper asks
“What's the difference between the Pro and the Plus?”
WISECHAT does
Reads the specifications on both records and lays out where they differ, instead of repeating both product descriptions back at the shopper.
Picking a size
Shopper asks
“I'm usually a medium in another brand. What should I take here?”
WISECHAT does
Uses the sizing guidance you put in the Knowledge Library together with the fit notes on that product, and names the size to take.
Setup
Four steps, then one paste
The wizard is the whole configuration. The storefront only ever gets a single script tag.
01
Brand it
step 1
Set the widget name, the logo and the brand colour. The live preview beside the fields shows what a visitor will actually see.
A widget that looks like it belongs on the shop it sits on.
02
Decide how it talks
step 2
Pick one of four tones, choose whether it answers in the visitor's language or a fixed one, and switch pricing and stock status on or off.
Answers in the register you want, using only the data you allow.
03
Paste one snippet
step 3
Copy the embed script and paste it into your storefront's head, or just above the closing body tag. It loads asynchronously and does not block rendering.
The widget on every page, with no plugin and no app store.
04
Go live and watch what gets asked
step 4
Check the live page once, then let the conversations start filling the analytics screen with what people actually want to know.
A running list of shopper questions, including the ones your catalog could not answer.
Brand and preview
You see the widget before your shoppers do
The first step of the wizard is the widget's name, logo and brand colour, with a live preview beside the fields, so nothing reaches your storefront that you have not already looked at.
What you control
Four switches that stay yours
Each widget is configured on its own, so a second storefront is a second configuration rather than a compromise.
Name, logo and colour
Set per widget, with the live preview updating while you type.
Which data it may use
Categories, pricing, stock, attributes and Knowledge Library entries, each toggled separately.
Tone and language
Four tones, and either a fixed response language or the visitor's own.
The badge
The Powered by WISEPIM link in the footer is nofollow, and paid plans can remove it.
FAQs
WISECHAT questions, answered
What it can see, how you install it, and what keeps it safe on a public page.
Still have questions?
Can't find the answer you're looking for? Please get in touch with our team.
Contact SupportNext step
Set up the widget, see it answer
Start free, run the four steps, and read a few replies against your own catalog before it goes on the storefront.