E-commerce Dictionary

Omnichannel commerce connects webshop, marketplaces, stores and social channels with shared product, stock and customer data, so shopping feels like one experience.

An omnichannel strategy connects all your sales and contact channels, online and offline, so customers get the same products, prices and service wherever they shop.

Order management is the process of receiving, processing, shipping and following up customer orders, from checkout to delivery, returns and refunds.