Customer Insights

Beta

Understand customer segments and lifetime value

Compare:
Total Customers
200
+12.0%
Avg Lifetime Value
€ 3.861
+9.9%
Retention Rate
85.9%
+5.3%
Churn Rate
1.0%
+0.1%

Segment Performance

Detailed breakdown by customer segment

SEGMENTCOUNT% OF TOTALAVG ORDER VALUELIFETIME VALUECHURN RISK
New Customers
6834.0%€ 1.144€ 331
20.0%
Returning
6532.5%€ 1.130€ 1.631
11.6%
Loyal
5628.0%€ 1.138€ 11.413
5.0%
At Risk
94.5%€ 1.069€ 467
55.3%
Churned
21.0%€ 1.593€ 117
91.4%
Repeat Purchase
91.5%
+2.2%
New Customers
19
+111.1%
VIP Customers
17
Top tier
At-Risk
9
Need attention

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